Description

Job Summary

At this level you will be required to demonstrate a comprehensive knowledge of the Transfer Agency and Funds Industry and take a lead role in the management of the department. You will be expected to direct and plan the department's activities with a major focus on department strategy, change management, resource planning and development, client relationship management and risk reduction.

Job Duties and Responsibilities

LEADERSHIP

• Responsible for the setting and achievement of specific department/team performance targets and objectives
• As a member of the senior management team lead, direct and manage the department
• Exercise operational oversight within the department and make sound operational decisions
• Contribute to the development of the organization in terms of financial planning, business strategy, service offerings and HR policies

CLIENT RELATIONSHIP

• Ownership, development and maintenance of strong client relationships
• Handle and resolve complex/unusual operational and managerial problems that are referred from above and below
• Ensure that procedures, policies and processes are adhered to so that a high quality service is delivered to the customer. Propose and/or implement procedural changes to improve performance of the department or of related business areas
• Continually develop expertise demonstrating judgment and an understanding of the business
• Responsible for the maintenance of satisfactory operational client and regulatory body relationships

RESOURCE MANAGEMENT

• Identify and secure resources required by the department and ensure effective utilization
• Ensure that Transfer Agency is properly resourced both in terms of people and technology whilst complying with agreed budgetary guidelines
• Provide adequate training to all grades in support of the overall organization & Transfer Agency Training Plan
• Focus on development opportunities for your direct reports, and ensure focus on non-operational management aspects through the delegation of tasks where appropriate.
• Apply corporate management tools, to actively participate in the performance appraisal process and monitor overall timeliness of completion for the entire team

RISK & REGULATORY

• Ensure compliance with regulatory requirements to align with the short, medium and long-term goals, objectives and values of the organization
• Understand and promote risk awareness, assessments and controls within the team and manage appropriately
• Understand the risk environment and work with Risk, Compliance and Audit teams to ensure compliance with regulatory requirements
• Review client contracts / agreements, fund documentation e.g. Prospectus, Trust Deed, Instrument of Incorporation etc

COMMUNICATION

• Provide regular feedback to managers and senior colleagues regarding Transfer Agency operations
• Attend and lead regular interactions with global teams related to Transfer Agency services
• Attend and contribute to operational, client, risk, audit and regulatory meetings as required

CHANGE MANAGEMENT

• Ensure participation in the implementation of department wide projects as required and lead local team initiatives
• Initiate continuous improvement to ensure that the Department is efficient and reflected as customer and quality driven
• Create an environment that is flexible and adaptable and be a champion of change
• Provide support to team members during change implementation

Knowledge, Skills & Experience Required

• Comprehensive procedural, technical and product knowledge of the Transfer Agency business is required. This should be complemented with a good understanding of Fund Accounting, Custody and regulatory requirements of the Funds Industry.
• Excellent administrative, organizational and business support skills, with the ability to multi-task and to work calmly under pressure.
• Excellent working knowledge of MS Office suite including Word, Excel and PowerPoint
• Strong written & verbal communication skills in English and Japanese - requires frequent interactions with Japanese investors/distributors and clients' senior management
• Possess excellent organizational, planning and co-ordination skills.
• Ability to work accurately to tight deadlines
• Proactive and able to work independently and as part of a team
• Typically candidate will have 5-8 years experience in a similar environment including at least 3 years in a management/supervisory capacity.

Core Competencies

• Accurate and Precise
• Team Oriented
• Organized
• Personable
• Flexible
• Self-reliant
• Enthusiastic
• Excellent communications skills

About State Street
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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