Description

Team Leader-EMEA Credit Control

Location
London

Business Area
Accounting and Finance

Ref #
10046250

Description & Requirements

Bloomberg Chief Accounting Office is seeking a Team Leader for the EMEA Client Financial Services team to oversee the Accounts Receivable function, ensuring timely collection of payments and exceptional customer service across Bloomberg's EMEA portfolios. The role involves managing and developing the team, handling escalations, collaborating with stakeholders, driving process improvements, and maintaining a professional environment. Candidates should have a bachelor's degree, experience in accounting or collections, strong communication and problem-solving skills, and the ability to lead and train teams, with preferred qualifications including leadership experience, portfolio management, customer service, onboard program development, and SAP knowledge.

This role entails leading a team that is committed to obtaining prompt payments from our customers across all Bloomberg line of businesses in a timely manner.

What's in it for you?
• Work as a product owner for the team responsible for ensuring the collection of aged receivables & timely application of payments across all EMEA portfolios.
• Provide regular coaching and constructive feedback to CFS representatives on a weekly or bi-weekly basis to support their development and performance.
• Act as an escalation point for customer billing & payment issues, communicating in a professional manner, constantly striving to provide excellent customer service.
• Collaborate and establish relationships with internal stakeholders & external customers
• Identify, recommend, and see through process improvement initiatives with Global CFS, the SAP Solutions & Engineering teams.

We'll trust you to:
• Develop people to achieve by managing, mentoring, and evaluating performance of the CFS EMEA team while supporting their ongoing development & training.
• Be accountable for the entire collections portfolio by setting and meeting specific goals related to the aging of open receivables, unapplied credits, and customer service metrics.
• Ensure the team is actively pursuing and processing customer refunds, write-offs, escheatable items, and preparing delinquent customers for third party collections.
• Communicate the Vision by building and developing a strong onboarding & training program for incoming new hires.

You need to have:
• Bachelor's degree
• Leadership experience
• Experience in accounting operations, corporate collections, Accounts Receivable, or Order-to-Cash processes
• Ability to influence and negotiate with customers & stakeholders
• Strong ability to collaborate effectively with team members, direct reports, and stakeholders.
• Ability to multi-task, trouble-shoot & solve complex problems while utilizing multiple system interfaces and addressing a high volume of work within a fast-paced environment
• Exceptional communication skills

We'd love to see:
• Proven ability at successfully managing a large portfolio
• Customer service and/or client-facing experience
• Experience at building and leading an onboarding & training program for new hires
• Knowledge of SAP

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