Description

Murex is a global fintech leader in trading, risk management and processing solutions for capital markets.

Operating from our 19 offices, 3 000 Murexians from over 60 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the world.

Join Murex and work on the challenges of an industry at the forefront of innovation and thrive in a people-centric environment.

You'll be part of one global team where you can learn fast and stay true to yourself.

You'll be part of one global team where you can learn fast and stay true to yourself.

Team and context :
The client services team is firstly responsible for the smooth, timely and cost-effective implementation of our platform in the client's environment.
Following the client go-live, the client services team develops and implements an appropriate upgrade and support strategy.

Your missions :
In the context of implementation or support projects, you will provide to our clients a technical and functional service linked to integration Murex system (data, transactions, reports interfacing ...) as well as a technical expertise based on Murex and third party softwares ( middleware, JMS, data bases, connectors...)

In your day to day you will :

• Support clients in implementing Murex withing their ecosystem and take part in the business as usual and project support (follow-up of client open cases through email, CRM portal, phone calls and on-site visits...)
• Manage clients' service calls in compliance with internal lifecycle including testing in case of functional changes initiated
• Participate in the system version upgrades then perform upgrades and run the required regression testing
• Animate trainings
• Develop an understanding of ongoing activities and manage your own deliverables/progress

Your profile :

• Graduated from a Master degree (Engineering school or a university) in computer science and/or market finance with a first experience
• Marked test for problem solving
• English (spoken and written)
• Solid technical baggage and familiar with distributed architectures, databases (SQL) and one or several programming languages (scripting, object oriented)
• Interpersonal skills : ability to mobilise and convince
• Flexibility and ability to manage stressful and pressure situations (production phase, client priorities)
• Dynamism, rigor, team spirit
• Open to travel