Description

Resource Requirement: ServiceNow Developer

We require ServiceNow Developers to design, build, and maintain applications, workflows, and integrations using ServiceNow platform capabilities, including HRSD, IRM, App Engine Studio, Flow Designer, and Integration Hub. Developers will work under the guidance of the Project Manager and contribute to both new solution development and ongoing system maintenance.

Scope of Work

1. Development & Technical Implementation

• Design and develop scoped applications and modules using App Engine Studio.

• Automate business processes using Flow Designer and Workflow Editor.

• Configure and customize ServiceNow HRSD and IRM modules.

• Develop and maintain integrations using Integration Hub and REST/SOAP APIs.

• Implement data models, business rules, UI policies, client/server scripts, and catalog items.

• Ensure solutions are scalable, maintainable, and aligned with organizational architecture and SGTS standards.

2. Security, Compliance & Quality Assurance

• Adhere to IM8 and SGTS guidelines for application development.

• Implement security controls, role-based access, and adhere to data loss prevention (DLP) policies.

• Remediate identified vulnerabilities and address audit findings.

• Establish and maintain automated testing frameworks.

• Contribute to CI/CD pipelines for ServiceNow deployments.

3. System Maintenance & Support

• Participate in sprint-based maintenance activities, including bug fixes, performance tuning, and enhancements.

• Support application monitoring and health checks.

• Log, track, and resolve issues according to defined SLAs.

• Provide technical inputs during retrospectives to continuously improve system performance.

4. Documentation & Knowledge Management

• Maintain technical design documents, configuration details, and deployment guides.

• Document integration specifications and workflows.

• Contribute to the knowledge base for recurring issues and standard resolutions.

Resource Requirements:

Experience 3+ years developing solutions using ServiceNow modules and platform tools in enterprise/government environments

Key Skills Application development, workflow automation, integration development, scripting, data modeling, automated testing.

Technical Knowledge:

ServiceNow: HRSD, IRM, App Engine Studio, Flow Designer, Integration Hub, REST/SOAP APIs, ATF

Preferred Certifications

• ServiceNow Certified System Administrator (CSA); ServiceNow Certified

• Application Developer (CAD); ServiceNow Certified Implementation Specialist (ITSM/HRSD)

• Soft Skills Problem-solving, attention to detail, teamwork, adaptability, documentation skills