Description

Join our team! Galloway Ridge is an upscale continuing care retirement community located between Chapel Hill and Pittsboro in Chatham County, NC. Under the direction of the Executive Director/CEO, the Senior Director of Facility Management provides strategic leadership for all physical plant infrastructure and services across the organization. 

This position is responsible for overseeing all aspects of facility operations, infrastructure, and renovation projects while maintaining service excellence standards and ensuring regulatory compliance. The role requires forward-thinking strategic planning while managing physical assets, leading departmental teams, administering budgets, and aligning facilities operations with organizational objectives. By developing cross-functional partnerships at all levels within the organization, the Senior Director creates optimal living environments for residents and working environments for staff. The Senior Director builds and maintains collaborative relationships with other members of the Senior Team, vendors, resident committees, Resident Council, and the Board of Directors. 

You will join an innovative team of over 350 employees who each contribute unique talent and expertise in a variety of hospitality, medical, and professional fields. Galloway Ridge employees embody our core values of caring, empowerment, integrity, and commitment.  

Galloway Ridge offers an excellent salary and benefits package, including free membership to our onsite 20,000 square foot fitness facility, discounted meals, 2-year/4-year/continuing education scholarships, PTO with Mahalo Moments, wellness discount on health premiums, 403b with a generous company match, local discounts, and more. #9 of the Top 25 Best Workplaces in Aging Services, Certified as a Great Place to Work®

Responsibilities include, but are not limited to:

Facility Services and Infrastructure: 

Oversees all physical plant infrastructure and services, which include: environmental services, facilities operations (building and grounds maintenance), security operations, and fire and life safety systems. Establishes organizational standards while ensuring regulatory compliance and operational excellence.

• Approve infrastructure improvement strategies and resident engagement protocols
• Set  quality standards for housekeeping, porter services, and waste management
• Authorize maintenance programs for building systems and grounds management
• Assess security protocols and approve investments for campus safety
• Ensure compliance with safety regulations and authorize system upgrades and emergency preparedness planning
• Monitor campus conditions and prioritize infrastructure improvements
• Drive sustainability initiatives and energy management policies 

Facility Renovations and Improvements: 

Oversees renovation initiatives and improvement projects across the campus, ensuring quality standards and alignment with organizational objectives throughout project lifecycles. 

• Establish quality standards for all facility improvement initiatives, including common area enhancements, residential renovations, unit modifications, and seven-year refresh projects
• Review and approve project plans, scopes, and budget allocations
• Monitor performance metrics and authorize adjustments to timelines and resources
• Guide the development of project management workflows and documentation standards
• Evaluate program effectiveness through performance data and resident satisfaction
• Ensure alignment between facilities projects and organizational objectives
• Make final determinations on complex proposals requiring senior leadership input 

Financial and Administration Management:

Manages financial and administrative operations for facilities departments that support organizational success through resource management, process efficiency, and effective cross-departmental collaboration. 

• Operate within departmental and capital budgets
• Direct asset management to optimize operational costs
• Oversee administrative functions, including policies, procedures, and communication standards
• Manage, as appropriate, employment-related activities including: hiring, performance management, staff development, staff recognition and disciplinary procedures
• Analyze performance data to drive continuous operational improvements
• Negotiate vendor contracts, establish purchasing protocols, and develop effective partnerships
• Monitor service level agreements and ensure effective resource allocation
• Respond to and prioritize business requests requiring leadership attention
• Partner  with department leaders to align resources with operational priorities
• Foster cross-functional collaboration to maximize operational efficiency
• Coordinate with the finance department on budget development and fiscal management
• Maintain effective communication channels with stakeholders for operational updates and fiscal matters 

Strategic and Leadership Management: 

Champions organizational vision by aligning facility strategy with enterprise objectives and developing leadership capability throughout the department. Fosters a culture of service excellence, innovation, and continuous improvement. 

• Collaborate with senior leadership on organizational strategy and business objectives
• Develop and implement comprehensive strategic plans with measurable performance indicators
• Periodically review departmental structure and ensure appropriate staffing levels
• In collaboration with the Human Resources Department, create position descriptions and career development pathways for facilities personnel
• Establish succession planning to ensure organizational continuity
• Build high-performing leadership teams while maintaining accountability for compliance
• Lead change management initiatives and operational transformation
• Establish service excellence standards and continuous improvement methodologies
• Oversee capital needs management, project reconciliations, and long-range planning      
• Develop departmental incentive goals and performance dashboards
• Deliver timely updates to leadership and stakeholders on organizational performance
• Ensure emergency preparedness and disaster recovery readiness
• Exemplify organizational core values with emotional intelligence 
  All other duties assigned include, but are not limited to, enhancing the Resident Experience. 

Requirements

• Bachelor's degree in Facilities Management, Engineering, Business, or related field; Master's preferred
• 7+ years progressive facilities leadership experience with 3+ years in senior management
• Experience managing operating budgets and capital improvement projects
• Background in senior living, healthcare, or comparable complex service environment preferred
• General understanding of building systems, maintenance operations, and regulatory compliance
• Proficiency with facilities management software and project management tools
• Experience with capital planning, construction oversight, and vendor management
• Demonstrated ability to build and lead high-performing teams
• Exceptional oral and written communication skills across all organizational levels
• Strong  strategic planning, financial acumen, and stakeholder management abilities      
• Problem-solving expertise with the ability to prioritize competing demands
• Forward-thinking with the ability to anticipate organizational needs
• Results-oriented with a strong accountability mindset
• Collaborative team player who demonstrates organizational core values
• Adaptable in response to changing priorities and challenges
• Demonstrates a genuine interest in geriatric care and believes in and upholds the philosophy of the facility.