Description

You are a creative problem solver passionate about supporting and enhancing critical financial platforms. You have found the right team.

As an Application Support Associate in our Portfolio Investment Governance tooling team, you will spend each day maintaining, troubleshooting, and improving a suite of interconnected applications at the heart of Finance & Business Management. You will be responsible for collaborating across Chief Finance Office teams, Controllers, Business Managers, and Project Management teams to ensure seamless operation and continuous enhancement of our platforms.

Our team oversees the firm's most critical systems for Investment Governance, Financial Management, Execution & Delivery, and strategic objectives. You will gain hands-on experience in product management, software development, testing, deployment, maintenance, and production lifecycle methodologies, while adhering to risk guidelines.

You will be responsible for resolving incidents, analyzing patterns to prevent future issues, and delivering technical and procedural training to users. You will build key relationships with cross-functional teams, enabling our products to continuously deliver value and support the firm's strategic goals. This role offers significant opportunities for career growth and innovation in a fast-paced, high-impact environment.

Job Responsibilities

• Provide first-level support for applications within the Portfolio Investment Governance platform.
• Identify and remediate potential client-impacting incidents quickly and effectively.
• Troubleshoot priority incidents, conduct post-mortems, and ensure permanent closure.
• Analyze incident patterns, develop remediation plans, and collaborate with technology teams to prevent future issues.
• Work with Chief Finance Office teams and other partners to evaluate dependencies, requirements, and schedules.
• Collaborate with Product Managers and stakeholders to execute delivery tasks and resolve issues.
• Deliver technical and procedural user training, coaching, and guidance for supported applications.

Required Qualifications, Capabilities, and Skills

• 5+ years of technical experience in technology environments, including platform, database, and application dependencies.
• Bachelor's or Master's degree in Computer Science, Engineering, Business, Finance, or Accounting.
• Experience with Alteryx, Tableau, real-time transaction processing applications, and enterprise incident management practices.
• Intermediate to advanced proficiency in MS Office tools (Excel, PowerPoint, Word).
• Strong issue management skills, including problem identification, root cause analysis, and solution recommendation.
• Ability to process information quickly and make risk-based decisions.
• Excellent time management and communication skills; able to work calmly under pressure.

Preferred Qualifications, Capabilities, and Skills

• Experience in the financial industry.
• Product management or relevant domain expertise.
• Experience in operational management and change readiness activities.
• Knowledge of the product development life cycle.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.