Description
Job Description
Position Title: General Manager – Jonathan’s Landing POA
Location: Jupiter, Florida
Reports To: Board of Directors of the JL POA
Position Summary
The General Manager (GM) is responsible for the overall leadership, operations, and administration of a large 660-acre Florida community association. The GM ensures that the community is maintained to the highest standards, that governing documents and applicable Florida statutes are followed, and that all residents receive quality service and communication. This role requires strong leadership, financial management, vendor oversight, and resident relations skills.
The General Manager is the Chief Operating Officer of the JL Property Owners Association and Liaison to JL Realty. The JL POA is responsible for implementing decisions, strategies, and policies of the Board of Directors. The GM works in partnership with the management team ensuring collaboration and cooperation between all aspects of the association.
This position requires the ability to proactively communicate with all members of the Board of Directors to keep them informed of all current issues in the community.
Key Responsibilities
Serve as the chief executive of the management staff and security to achieve goals using available resources.
- Plans and organizes workloads and staff assignments
- Hires and trains, motivates senior staff
- Reviews all direction and progress of the Jonathan’s Landing community
- Acts as an advisor to Board of Directors, residents and external stakeholders
- Provide professional guidance to the Board on governance, policy, committees, and community best practice
- Ensure compliance with community governing documents and Florida HOA statutes
- Responsible for the proper functioning of the physical community, daily operation and safety of the community and its amenities
- Encourages collaboration, transparency , accountability and commitment to excellence for all owners through customer service
- Provides a weekly concise written communication update to all Board Members so that they are aware of all important community issues and can assist to solve them
- Performs special projects as assigned by the Board of Directors
- Prepares and monitors annual budget of $6 million including all aspects of reserve funding and expenditures
- Oversees the operation of JL Realty Inc
Financial Management
Develop and oversee annual operating and reserve budgets.
Monitor monthly financial statements, prepare variance reports, and recommend corrective actions for sound budgetary and fiscal controls.
Ensure timely collection of assessments and manages delinquencies per association policies.
Reviews revenue, collection rates, and expenditures monthly and works with the Finance Committee to determine any adjustment to ensure a balanced operational operating budget.
Identify cost-saving opportunities while maintaining service standards.
Administers and recommends the coverage for all insurance policies approved for the protection of the community including but not limited to General Liability, Directors and Officers, Workers Compensation, Crime, Business Auto, Equipment, Property and Umbrella.
Operations & Maintenance
Oversee maintenance of common areas, roadways, waterways, landscaping, bridges, pumping systems, security systems, and other shared infrastructure.
Ensure preventative maintenance schedules are developed, and capital improvements are planned and executed effectively.
Manages vendor contracts and evaluate performance. Develops relationships to find new vendors.
Ensure compliance with health, safety, and environmental regulations.
Responsible for execution of the Board‘s and Reserve Task Force Capital Contribution budget.
Community & Resident Relations
Provide clear, consistent, and transparent communication with homeowners and residents.
Address homeowner concerns in a professional and timely manner.
Foster a positive community environment that encourages resident engagement and satisfaction through activities, strong communication, and commitment to community lifestyle.
Coordinate and attend community meetings, committee meetings, annual meetings, and Board workshops.
Fosters strong working relationships with both the JL Club and Marina as well as local government.
Prepares a variety of studies, reports and related information for committee decisions.
Staff & Vendor Management
Hire, train, and supervise onsite staff (administrative, maintenance, or contracted as applicable).
Conduct performance evaluations and ensure a professional, service-oriented culture.
Determine work procedures and expediate workflow to improve efficiency and effectiveness of workflow.
Negotiate and oversee contracts with vendors and service providers in conjunction with Board of Directors.
Provides staff leadership and direction in the execution of short and long term plans, identifies issues before they emerge, and gather data for studies reports and recommendations between committee and the Board.
Requirements
Qualifications
Bachelor’s degree in business, public administration, or related field preferred.
Minimum 5-7 years of senior-level community management or large-scale operations experience.
Current Florida Community Association Manager (CAM) license required. ( Or successful completion of the Florida license within 90 days)
Strong knowledge of Florida HOA/Condo statutes and industry best practices.
Proven financial and operational management experience.
Excellent communication, leadership, and conflict resolution skills.
Competencies
Strategic thinker with strong organizational skills.
Ability to balance resident service with fiscal responsibility.
Skilled in problem-solving and decision-making.
Strong interpersonal and relationship-building abilities.
Commitment to professionalism, ethics, and integrity.
