BA

7 yrs

• leads in planning and implementing effective and efficient maintenance of University buildings and facilities within assigned zone
• ensures optimal operation of building mechanical and electrical systems
• repairs and replaces building components
• applies preventative maintenance and predictive maintenance practices, energy efficiency, and a continual building assessment program
• employs cost-effective and cost-efficient operations to optimize facilities resources to add value and reduce overall costs.

• leads and directs the zone maintenance team in the development, planning, and implementation of goals and objectives in cooperation with zone customers/coordinators to support the strategic goals of the University
• coordinates zone activities with those of other departments or zones
• engages in the authorization and coordination of planned and emergency outages
• establishes short (one to three year) and long (four to six year) range zone maintenance and operations plans
• maintains an awareness of new and/or replacement projects within the zone, both new construction and renovation
• reviews drawings/plans to ensure compliance with University Standards for Planning, Design, and Construction
• coordinates and manages complex projects from concept to successful implementation
• executes projects in a timely and fiscally responsible manner with utmost customer satisfaction, on-time and within budget and prepares and maintains accountability for the fiscal year zone maintenance and operations budget/expenditures

• demonstrates excellence at building relationships with strong customer service skills
• models and promotes excellent customer service for internal and external clients and customers
• proactively and regularly initiates contact with clients and customers
• develops effective means to track customer needs, delivers appropriate and timely responses, and monitors progress towards reaching goals and objectives
• responds promptly to customer inquiries
• obtains and evaluates all relevant information to address and resolve customer complaints in a timely manner
• follows up on customer interactions
• organizes workflow to meet customer timeframes
• records details of actions taken and maintains records of customer interactions and transactions
• prepares and distributes customer activity reports
• communicates and coordinates with internal departments
• interprets and applies federal, state, local, and system policies, procedures, laws, and regulations
• supports and maintains quality facilities practices zone-wide