Description

Overview

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited!

Experience Required

Required- A high school diploma or equivalent.- A minimum of 5 years in Club management or related role within the Food & Beverage industry.Preferred- Bachelor's degree.- Preferred certifications include Food Handlers Certificate, Alcohol Safety, ABC Certification, and CPR Certification.- Strong experience handling highly confidential material such as member and employee data.- Completion of all food & beverage online training modules: Service Training, Host Training,- Bartender Training, Server Assistant Training, Banquet Server Training, Beverage Cart Attendant Training, Kitchen, Employee Training, F&B Refresh Training, Culinary Safety, Food Safety, and Alcohol Safety.- Proficient in computer skills, including spreadsheet software, with strong communication abilities and demonstrated leadership skills

Essential Responsibilities

- Maintain exceptional member relations and facilities by creating a high-quality environment through staffing, programming, service operations, and maintenance.- Communicate with members on both group and individual levels to ensure the club exceeds their expectations.- Ensure service recovery programs are in place, with staff properly trained to execute them effectively.- Ensure all expense control systems are in place with close monitoring of department expenses, including the revenue-to-payroll ratio, and utilize appropriate forecasting systems.- Complete scheduled inventories and ensure proper administration processes are followed.- Responsible for front-of-house scheduling to meet budgeted labor targets, ensuring proper controls on time reporting via time management systems.- Execute all menus, promotions, and programs as outlined by the Director of Food & Beverage in accordance with club standards.- Ensure compliance with federal, state, and local food sanitation and safety regulations.- Stay knowledgeable about updated laws and guidelines and communicate this information to the staff.- Ensure daily walkthroughs are conducted in all front-of-house areas to maintain safety and cleanliness standards.- Assist in selecting and developing a qualified team of service excellence employees, ensuring they understand the relationship between Member service, satisfaction, and retention.- Develop employees for career advancement using performance reviews, cross-training, and developmental planning.- Create a work environment centered on teamwork, mutual respect, and member satisfaction, while focusing on the club's revenue objectives.- Implement and execute specific training programs consistently and in a timely manner to ensure club staff provides quality service and products.- Attend staff meetings and hold weekly service training sessions.- Perform line-ups twice daily, covering events and menu items.- Work with member committees to develop and implement member activities and events.- Collaborate with the Food & Beverage team to create and implement new ideas for enhancing Member experiences

Benefits

We believe in taking care of our team, and our Total Rewards package reflects that commitment. Your actual base pay will be determined by your skills, experience, education, location, and-if you're in a non-exempt role-hours worked.While not all roles at Invited are full-time, those full-time team members have access to a comprehensive benefits package that includes:- Medical, dental, and vision coverage- Life insurance- Short-term and long-term disability insurance- 401(k) retirement savings plan- Generous paid time off and leave programs ( _time off as required by applicable law is also provided for part time team members_)