Description

Overview

The Club at PGA WEST

La Quinta, California

Director of Golf

 

ABOUT PGA WEST

Nestled between majestic mountain ranges in La Quinta, California, PGA WEST is known as the Western Home of Golf in America. This iconic golf destination, located just outside of Palm Springs, spans over 2,200 acres and features a remarkable collection of nine championship courses, including five premier resort courses and four exclusive private courses, each delivering a truly unforgettable desert golf experience.

The Club at PGA WEST is home to designs by the most iconic names in golf: Arnold Palmer, Jack Nicklaus and Tom Weiskopf. The membership also has access to the Resort Courses: Pete Dye Stadium, Jack Nicklaus Tournament and Greg Norman. These world-class courses set the stage for exceptional play and timeless tradition. With five expansive clubhouses, two cutting-edge fitness centers, and a full calendar of lively social events, The Club at PGA WEST offers more than a visit; it offers a lifestyle. It is no wonder guests from around the world come to experience The Club at PGA WEST and often decide to make it their forever home.

 

CLUB DETAILS

Facility:  The Club at PGA WEST

Course Access:  Private

Age of Club:  40

Number of Holes:  54 (Palmer, Nicklaus Private & Weiskopf)

Total Annual Rounds:  105,000

Members:  2,000

Average Membership Age:  63

Golf Operations Team members:  40

 

 

POSITION OVERVIEW

Title:  Director of Golf, The Club at PGA WEST

Reports to:  General Manager, The Club at PGA WEST

Supervises:  Golf Operations, The Club at PGA WEST

 

Position Description:  The Director of Golf is responsible for all aspects related to managing the daily golf operations and the team at the three Private Courses at The Club at PGA WEST. Ensuring the delivery of the expected levels of service to members and guests in keeping with PGA WEST Golf Courses and Clubs and Century Golf Partners quality of service, standards and guest expectations. Performs as an expert sport authority, planning, managing and supervising staff performance of activities and special programs, including golf tournaments and events, instruction, golf shop and outside operations, and oversight of the physical facilities and professional maintenance of the course environs.

 

The Director of Golf works closely with all areas of business within the Club to ensure seamless execution of golf events and activities, to exceed Member expectations, and to contribute to increased profitability throughout the Club.

Experience Required

• Must be a Class A PGA member in good standing
• Must currently be a Director of Golf or Head Golf Professional
• Experience in Private Country Clubs
• Experience in managing multi-courses
• Minimum four years of applicable management experience
• Minimum four years of managing multiple team members, demonstrated strong management and leadership skills
• Minimum four years of golf operations experience
• Minimum four years of experience working with budgets
• Must possess exceptional organizational skills and high internal standards of hospitality, quality and service
• Ability to create plans, set goals and achieve targets
• Demonstrated ability to build a team, motivate team members and participate in team environment
• Strong ability to train and develop team members
• Demonstrated results-oriented ability and capable of working with minimal direction
• Strong ability to work with deadlines
• Demonstrated strong organizational, verbal and written communication skills
• Strong computer skills

Essential Responsibilities

Manage Golf Operations

You will be in the Supervisory role - making decisions crucial to the overall well-being of the facility, the team members, and the Members' experience. As Director of Golf Operations, you will be responsible for developing and implementing an operating plan for the department. The plan will address the areas below and provide the framework for your professional responsibilities and departmental initiatives.

 

Member Experience & Pace of Play

Assure that all golf operations team approaches every encounter with Members and Guests in a friendly, service-oriented, hospitable manner. Create an atmosphere on and off the golf course that is welcoming, friendly and warm.  Manage Member expectations by providing timely and relevant information about their round of golf.  Manage pace of play and staffing levels to provide consistently positive Member experience.  Routinely survey Members for comments. Respond to complaints in a timely manner and advise the General Manager corrective actions taken.

 

As pace of play is one of the top three influencing factors in Member and Guest experience, you will ensure our pace is consistently within our predetermined time frame.  You will ensure that our policy is understood by Members, Guests and Team Members. The player assistants are to manage pace in accordance with the current pace policy and given hourly pace updates to the golf shop.  Interactions with Members and Guests are to be clear, polite and within predetermined policies.

 

Team Member Training and Scheduling

• Recruitment & hiring of all golf operation team members.
• Establish standards for personnel in all positions within the department. Provide training materials, checklists and on-the-job coaching to ensure team members are fully trained in the position(s) that they were hired to fulfill. Cross train team members in multiple roles where appropriate.
• Resolve all performance issues in a timely appropriate manner in compliance with the progressive discipline policy
• Ensure Golf operations is staffed with the best possible talent in the industry. Motivate team members to work and assist in creating a friendly professional environment throughout the facility.
• Training of new team members.
• Responsible for conducting team member meetings regularly.
• Ensure appropriate coverage on facility to maximize service opportunities.

 

Event Management

Tournaments and Member events are a major revenue contributor. You will work directly with Director of Events and provide the highest level of service to group events and attend weekly Banquet Event Order meetings. You will be responsible for contributing to superior service for the Members during all events.

 

Golf Shop, Cart Fleet & Facility Presentation

• Ensure that the golf shop is presented in an organized, clean and customer-friendly manner at all times.
• Maintain appropriate merchandise, manage inventory levels, use effective pricing and ensure that all items are entered into system upon arrival at property. Be accountable for loss prevention.
• Work with outside services team members to ensure cart fleet is always in clean and safe condition. Regularly review the facility with the eyes of a Member to ensure a tidy, clean and safe environment both inside and outside of the building.
• Regularly review conditions on the golf course, alert the Superintendent and General Manager immediately about changes to conditions.

 

Practice Facility Management

Oversee Member usage of Practice Facility with adequate staffing and supplies, maintain a safe environment and design programs to maximize revenues.

 

Financial Management

• Meet or exceed revenue and expense targets for each of your department's revenue and expense centers.
• Be accountable for tee sheet management and staffing in accordance with budgetary and operational needs. Review tee sheet booking trends and history.
• Create a sales environment and ensure that all team members are focused on driving daily, weekly and monthly sales targets. Understand and enthusiastically implement all programs designed to maximize tee sheet utilization. You are the sales leader of the golf operation and therefore need to mentor team members in this area.
• Work with the Finance Manager and General Manager to ensure all financial information and invoices are processed on a daily or weekly basis as required. All daily deposits must be verified and be deposited in the safe for daily collection and closing.

 

Facility Representation

As Director of Golf Operations your role implies that you are the "face & personality" of the facility. The Director of Golf Operations will represent the facility with superior hospitality skills, a professionally engaging personality, a positive outlook, enthusiasm, and respected leadership qualities.  Members of the community at large will look to you as an ambassador for the sport in our market.

 

Facility Management Team

Be an instrumental part of the management team committed to open and honest discussions regarding facilities operations, personal and team member development. Ensure positive, smooth and complimentary interdepartmental interactions. Maintain an open, willing and positive attitude while contributing to results driven management team.

 

Perform all other duties as assigned.

Benefits

COMPENSATION AND BENEFITS

 

The club will provide compensation and benefits package commensurate with experience and qualifications. This includes but is not limited to:

• Base salary range commensurate with role and marketplace.
• Incentive income based on performance against objective goals per Club and Company Policies.
• Benefits: Medical and Dental Insurance, 401K, Life Insurance, PGA and CMAA Membership Dues, Clothing Allowance 

 

 

APPLICATION INSTRUCTIONS

Please follow these instructions carefully

 

Combine your cover letter, resume, references, responses to Applicant Qualifications Questionnaire, and any supporting documents into one (1) PDF document with the following file naming convention:  Last Name, First Name, The Club at PGA WEST, Director of Golf

 

Please address all correspondence to -  Mr. Eric Temena, PGA | General Manager | The Club at PGA WEST

 

 

APPLICANT QUALIFICATIONS QUESTIONNAIRE

Please include your answers in the pdf document with the cover letter, resume and references.

 

How many years of Golf Operations Management experience do you have?

How many years of Financial Management experience do you have?

How many years of Private Club Membership experience do you have?

How many years of managing multi-courses do you have?

How many years of leading and mentoring a golf staff of 20+ team members experience do you have?

How many years of Golf Genius experience do you have?

What is the highest level of education you have completed?

How many years of Director Golf or Head Golf Professional experience do you have?