Description

Public Utilities Commission
Job Title: Director of Emergency Services Communication Bureau (ESBC) -Public Service Executive III) Anticipated Vacancy
Code: E023 – Confidential
Location: Augusta, Maine 
Opening Date: November 13, 2025
Closing Date:   December 4, 2025
Salary: Starting at $111,000 - $158,000

Are you ready to lead a mission-critical program that helps keep Maine communities safe
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The Maine Public Utilities Commission (PUC) is seeking an accomplished and visionary professional to serve as the Director of the Emergency Services Communication Bureau (ESCB). This is a unique opportunity to shape the future of Maine’s Next Generation 9-1-1 system and ensure that residents across the state have access to reliable, high-quality emergency communications.
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About the Role
As the ESCB Director, you will oversee all bureau activities and guide the strategic direction of Maine’s statewide 9-1-1 system. You’ll lead a talented team and work closely with state leaders, emergency management agencies, and telecommunications partners to deliver a seamless, secure, and responsive emergency communications network
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Key Responsibilities

• Direct the day-to-day operations and long-term planning of the Emergency Services Communication Bureau.
• Provide technical leadership and oversight for Maine’s Next Generation 9-1-1 (NG9-1-1) equipment, procedures, and system performance.
• Participate in real-time operational decisions impacting the state’s 9-1-1 services.
• Oversee complex contracts, ensuring compliance, financial accountability, and effective vendor management.
• Lead, mentor, and develop a skilled team of ESCB professionals.
• Serve as the primary liaison to legislators, the public, and emergency management stakeholders.
• Collaborate as part of the PUC’s senior management team to define and execute the strategic vision for the Bureau.
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About You

The ideal candidate is an experienced, forward-thinking leader who thrives at the intersection of technology, public safety, and policy. You bring both technical expertise and the ability to inspire and coordinate others around a shared mission.
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Qualifications

• Education: Bachelor’s degree in public administration, criminal justice, communications, engineering, or a related field.
• Experience: Minimum of six (6) years of progressively responsible professional experience in public safety communications, emergency management, or telecommunications planning and supervision.
• Demonstrated success in project planning, contract and personnel management, and stakeholder communication.
• Strong written and verbal communication skills, with the ability to represent the Bureau effectively to diverse audiences.
• Equivalent combinations of education and experience may be considered.

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Certification

• Must possess or be able to obtain, within one (1) year of appointment, Emergency Number Professional (ENP) certification issued by the National Emergency Number Association (NENA).

How to Apply
Application Instructions:

If you’re eager to apply your analytical skills and intellectual curiosity in a meaningful and impactful way, we encourage you to apply! Interested applicants need to apply online by clicking "apply" here to take you to our URL. One there, selecting the "Apply for this opening" button. Applicants must upload a cover letter, a current resume, and a professional or academic writing sample. Incomplete applications may not be considered.  If you require a paper application, please go to the following link:   https://www.maine.gov/bhr/state-jobs/application-process.  
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Contact Information:
For more information or questions, please contact Celeste Gaylord, Maine Public Utilities Commission, at celeste.gaylord@maine.gov or 207-287-1360.  

We look forward to hearing from you!

Generous Time Off

• Work-Life Balance – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave. 
• Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($11,857.68-$13,252.80 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.  
• Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements. 
• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($365.28). 
• Retirement Plan – The State of Maine contributes 18.91% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee for this position.  
• Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense. 
• Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses. 
• Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office. 
• Living Resources Program – Navigate challenging work and life situations with our employee assistance program. 
• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive four weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.  
• Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions. 
• Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness 

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State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness. 
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Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.
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As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics. Reasonable accommodations are provided to qualified individuals with disabilities upon request.
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Information provided during the application, interview and selection process will be verified.