Description

Job Description:

As a Control Manager - Strategic Testing (Associate) in the Client Onboarding & Documentation (CO&D), you will drive the global Client Onboarding & Documentation Controls agenda, focusing on risk identification, monitoring, and compliance.

You will support the end-to-end CO&D organization across WKO and DDS Operations, providing management with insights to understand and monitor key operational risks and regulatory concerns. You will collaborate with global teams, including DDS and WKO Operations, Control Managers, Compliance, Technology, Product and Audit ensuring alignment with firmwide standards.

Job Responsibilities:

• Develop a deep understanding of Client Onboarding & Documentation, DDS, WKO operations, and associated control policies, procedures, and systems.
• Conduct proactive process reviews to identify and address emerging risks in collaboration with CO&D controls functions.
• Perform root cause analysis and partner with Operations, Controls, and Action Plan owners to implement corrective actions and best practices.
• Synthesize complex information into clear, concise messages for key stakeholders and management, escalating issues as needed.
• Provide strategic advice on key risks and control appropriateness, ensuring timely identification and resolution of significant risks and issues.
• Ensure controls are well-designed, effective, and foster a proactive risk and control culture through robust evaluation strategies and change management.
• Uphold CORE Standards, Risk Assessment Structures, and program deliverables to maintain high operational standards.
• Partner with colleagues across business, operations, legal, compliance, risk, audit, and technology control functions to deliver consistent operational risk practices.
• Ensure all issues identified during engagements are thoroughly reviewed and addressed, resolving root causes in partnership with relevant stakeholders.
• Embrace and leverage emerging IA/AI technologies (e.g., Alteryx, GenAI/LLM) to support the controls agenda for efficient and proactive risk management.
• Demonstrate the ability to deliver high-quality results under tight deadlines in a dynamic and evolving environment.

Required Qualifications, Capabilities and Skills:

• Minimum of 8 years of experience in Controls, Risk Management, Compliance, or related fields.
• Bachelor's degree or equivalent experience required.
• Solid understanding of AML/KYC processes, operational risk management concepts, and the impact of policy or procedural changes.
• Ability to thrive in a fast-paced environment with evolving regulatory and business requirements, demonstrating adaptability and resilience.
• Strong organizational, time management, and planning skills; able to manage multiple assignments and shifting priorities simultaneously.
• Effective communication and interpersonal skills to collaborate across teams, regions, and senior stakeholders.
• Experience supporting end-to-end process reviews, risk assessments, control enhancement initiatives, and exam management or audit activities within financial services.
• Proactive problem-solving and attention to detail, with a results-oriented mindset.
• Skilled at analyzing documentation and complex data to deliver concise summaries and actionable insights.
• Comfortable working with databases, data analysis tools, and dashboards (e.g., Alteryx, Pega, Tableau); strong proficiency in programming skills such as Python.
• Familiarity with ETL tools like Alteryx and applied AI, including Gen AI and Agentic AI, to automate processes, transform data, and enhance risk management and controls.

Preferred Qualifications, Capabilities and Skills:

• Master's degree or a background in Computer Science a plus
• Advanced proficiency in data science and developing analytical scripts utilizing Python (e.g., Pandas, NumPy, Scikit-learn, TensorFlow, Keras).
• Advanced experience in pattern recognition, predictive modeling, and statistical analysis.
• Experience with linear and non-linear regression, logistic regression, classification techniques, clustering, dimensionality reduction, k-NN, and pipeline development.
• Experience consuming APIs and integrating data sources.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.