Description

Job Description

About ENBD

Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 9 million customers. Emirates NBD is the leading financial services brand in the UAE with a Brand value of approximately USD 4 billion. We serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With over half a million users, it continues to be the fastest-growing digital bank in the region.

Job Overview

As a Business Analyst at Emirates NBD, your role is to drive end-to-end delivery of digital banking initiatives within the Everyday Banking tribe by combining business analysis, product support, and testing expertise. The role ensures seamless implementation, high-quality customer experience, and strong coordination across cross-functional teams and stakeholders.

Key Responsibilities

• Own end-to-end analysis for business initiatives, from requirement gathering to documentation and validation.
• Conduct detailed impact assessments and define user stories and acceptance criteria.
• Analyze business and customer data to uncover insights and inform decision-making.
• Support the Product Owner in backlog grooming, prioritization, and roadmap alignment.
• Collaborate closely with designers, architects, and developers to ensure feasible and value-driven solutions.
• Support business stakeholders during UAT and post-release phases.
• Monitor platform performance and report production issues; coordinate with IT teams for resolution.
• Document operational processes and create user manuals, FAQs, and training material.
• Respond to production support queries and ensure business continuity for supported platforms.
• Prepare and execute test cases (functional, integration, regression).
• Log, track, and retest bugs in collaboration with QA and development teams.
• Validate production deployments to ensure a smooth go-live experience.
• Perform data validations and assist in automation testing efforts wherever applicable

Skills and Experience

• 4-7 years of experience in a similar role across digital or banking environments
• Strong analytical and problem-solving ability
• Hands-on experience with JIRA, Confluence, and Agile delivery
• Excellent communication and stakeholder management
• Proficiency in test case writing and defect tracking
• Familiarity with digital banking platforms and industry best practices
• Understanding of APIs, process mapping, and customer journey design

There's never been a better time to join Emirates NBD.
We're one of the region's most recognisable brands. We're banking innovation leaders. We're growing across both the UAE and our global offices. We offer a huge range of professional development opportunities to accelerate your career. It also goes without saying that we provide extremely competitive rewards, benefits and perks too, like our flexible work policy so you can work from home whenever it suits.

At ENBD, we encourage interested candidates to review the key responsibilities and qualifications for each role and apply for positions that match their skills and capabilities.