Description

Are you ready to play a pivotal role in shaping the future of automation? Join our Automation and Transformation team as a Low Code Change & Issue Manager, where you'll oversee change management and issue resolution for our cutting-edge suite of low code solutions. Based in Mumbai, you'll collaborate with stakeholders to ensure our automation tools-powered by Alteryx and Tableau-remain stable, reliable, and continuously improving.

As a Low Code Change & Issue Manager in our Automation and Transformation team, you will be responsible for overseeing change management and issue resolution for our suite of low code solutions. Based in Mumbai, you will work closely with stakeholders to ensure the stability, reliability, and continuous improvement of automation tools and processes. This role requires strong problem-solving skills, stakeholder engagement, and technical proficiency in Alteryx and Tableau, with Python experience considered an asset.

Job Responsibilities:

• Manage change requests and issue resolution for low code solutions, ensuring minimal disruption to business operations.
• Engage with stakeholders to understand business needs, communicate changes, and address concerns proactively.
• Monitor, track, and report on issues, risks, and change impacts related to Alteryx and Tableau solutions.
• Collaborate with development teams to implement fixes, enhancements, and process improvements.
• Facilitate root cause analysis and develop action plans to resolve recurring issues.
• Maintain documentation of change management processes, issue logs, and resolution steps.
• Support end users by providing guidance, troubleshooting, and ongoing solution support.
• Drive continuous improvement initiatives to enhance solution reliability and user experience.

Required qualifications, capabilities, and skills

• Proficiency in Alteryx and Tableau is essential.
• Experience with Python
• Bachelor's degree in Information Systems, Computer Science, Business, or a related field.
• Strong stakeholder engagement and communication skills.
• Proven problem-solving ability and analytical thinking.
• Experience in change management, issue tracking, or process improvement within a technology environment.
• Ability to work effectively in a fast-paced, results-driven team.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.