Description

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world's leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.

• Provide Tier II/III support for applications built on .NET frameworks with SQL Server backends.
• Troubleshoot and resolve complex application and database issues, including performance bottlenecks, stored procedure optimization, and data integrity problems.
• Analyze logs, debug code, and perform impact assessments to resolve incidents and minimize downtime.
• Support and maintain integrations, APIs, and middleware connected to .NET applications.
• Collaborate with software engineers, QA, and infrastructure teams to deploy fixes, enhancements, and releases.
• Write SQL queries, perform data analysis, and assist with data correction when necessary.
• Create and maintain runbooks, troubleshooting guides, and knowledge base articles for recurring issues.
• Monitor application health and performance using tools like AppDynamics, Splunk, New Relic, or equivalent.
• Participate in on-call rotation and after-hours support to ensure 24/7 application availability.
• Identify opportunities for automation and process improvement to reduce recurring issues.

• Bachelor's degree in Computer Science, Information Systems, or related field; or equivalent experience.
• 35 years of experience in application or production support.
• Proficiency in .NET applications (C#, ASP.NET, or .NET Core).
• Strong SQL skills, including query writing, stored procedures, indexing, and performance tuning.
• Experience with relational database management (SQL Server required).
• Solid understanding of debugging, log analysis, and issue triage.
• Familiarity with ITIL practices (incident, problem, and change management).
• Excellent communication skills with ability to explain technical issues to business stakeholders.
• Proficiency in PowerShell and Ansible

Preferred Qualifications

• Experience with cloud platforms (Azure, AWS, or GCP).
• Familiarity with REST APIs, microservices, and web services.
• Knowledge of job schedulers (e.g., Control-M, Autosys, or Azure Data Factory).
• Previous experience in highly regulated industries (finance, healthcare, insurance, etc.).

Core Competencies

• Technical Expertise: Strong hands-on troubleshooting in .NET and SQL environments.
• Collaboration: Works effectively with developers, DBAs, infrastructure, and business users.
• Customer Focus: Delivers timely, clear updates and solutions that reduce business impact.
• Continuous Learning: Keeps skills up-to-date with evolving Microsoft technologies and cloud services

InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran's status, age, disability status, genetics or any other category protected by federal, state, or local law.

*This position is eligible for the Employee Referral Bonus Program Tier III #LI-Remote #LI-SO1

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