Description

External Retirement Plan TRS Employment Type Employee Benefits Eligibility Benefits Eligible Full/Part time Full Time Work Schedule Additional Schedule Information
Monday through Thursday 7:30 AM to 4:30 PM
Saturday 8:00 AM to 5:00 PM
Advertised Salary $45,540 Posting Date 11/18/2025 Open until filled Yes Closing Date Proposed Starting Date 01/05/2026 Special Instructions to Applicants Location of Vacancy Gwinnett County EEO Policy Statement
The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).
USG Core Values Statement
The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Position Information

Classification Title Administrative Assistant II FLSA Non-Exempt FTE 1.00 Minimum Qualifications
High school diploma or equivalent and 2 years of related experience
Preferred Qualifications

• Associate's degree or higher in business, education, or related field.
• Four years of administrative or customer service experience, preferably in higher education.
• Experience supporting faculty, staff, and students in an academic setting.
• Knowledge of FERPA and university administrative policies.
• Experience with purchasing card (P-Card) use and reconciliation.

Position Summary
This position provides administrative support for student and faculty services at the Gwinnett Campus on weekdays and Saturdays, and sits at the front desk in the UGA Lobby. This person deals with confidential student information with knowledge of and adherence to relevant policies and laws, supports staff and faculty in academic and public service & outreach units, and provides key services. Rapid responses to inquiries, responsible decision-making, effective and supportive collaboration with other staff members, excellent customer service, and managing multiple assignments simultaneously are expected. General clerical duties may include preparing documents and campus signage, supporting basic AV needs in the classrooms, answering phones and campus emails, responding to inquiries, general paperwork, tracking inventory, and holding a p-card. On Saturdays, this position staffs the front desk on the 1st floor and serves as the primary point of service for faculty, staff, and visitors on the campus. This position reports to the Assistant Director of the Gwinnett Campus and will have comprehensive knowledge of Gwinnett Campus academic and non-academic programs. Flexibility to adjust schedules as needed by the campus.
Knowledge, Skills, Abilities and/or Competencies
- Strong customer service skills
- Strong attention to detail
- Ability to multitask
- Personal integrity and confidentiality
- Microsoft Office Suite and basic internet skills
Physical Demands
- Lift 25-30 pounds
- Sit or stand for long periods of time
- Move across campus to support events and classroom needs

Is driving a responsibility of this position? No Is this a Position of Trust? Yes Does this position have operation, access, or control of financial resources? Yes Does this position require a P-Card? Yes Is having a P-Card an essential function of this position? No Does this position have direct interaction or care of children under the age of 18 or direct patient care? No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) No Credit and P-Card policy
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.
Background Investigation Policy
Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities

Duties/Responsibilities
Front Desk & Customer Service


Provides front desk coverage Monday through Thursday and Saturdays. Delivers professional, welcoming service to students, faculty, staff, and visitors from academic units and Public Service & Outreach units at the Gwinnett Campus. Responsibilities include:

• Performing general clerical and customer service support (answering phones and emails, responding to inquiries, completing routine paperwork).
• Producing and updating event signage, placing signs at assigned classrooms and public areas before events, in accordance with campus procedures and style guidelines.
• Tracking and reconciling office inventory and supplies.
• Making copies and preparing documents for faculty; monitoring campus copy rooms.
• Providing basic A/V setup and troubleshooting in classrooms and meeting rooms.
• Serving as a campus ambassador by welcoming new students and visitors and providing information/directions.
• Assisting with daytime external events and conferences.
• Attending weekly operations meetings.
• Overseeing lobby cleanliness.

Percentage of time 70 Duties/Responsibilities
Purchasing & Testing Services

• Holds and manages a unit P-Card in accordance with UGA/USG policy, including pre-approvals, purchasing, monthly reconciliation, documentation retention, and audit readiness.
• Manages purchasing workflows (quotes, orders, deliveries/returns) and tracks related inventory.
• Schedules, coordinates, and proctors exams on an as-needed basis; verifies identity; ensures secure handling of testing materials/technologies; and upholds academic integrity and confidentiality standards.
• Coordinates local testing accommodations with the University Testing Services office and maintains accurate records and reports.

Percentage of time 20 Duties/Responsibilities
Administrative Support Services


Supports the Assistant Director and Facilities Coordinator with event preparations, room resets, and related operational tasks. Exercises a high degree of judgment, discretion, and initiative in triaging and resolving a wide range of inquiries, escalating issues as appropriate. Organizes, maintains, and safeguards physical and digital files/records-including confidential information-in alignment with university policies and records-retention standards (e.g., FERPA).
Percentage of time 10

Contact Information

Recruitment Contact

Contact Details
For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.
Recruitment Contact Name Ben Hall Recruitment Contact Email bhall84@uga.edu Recruitment Contact Phone

Posting Specific Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

1. Resume/CV
2. Cover Letter

Optional Documents